Contact support
Questions about your account, your access pass, or a purchase — send a message and a person will read it.
Prefer your own email? Write to us directly:
support@eccvtsprep.com
Nothing wrong — just want to say how it went?
A couple of honest sentences from someone actually sitting this exam is worth more to the next candidate than anything we can write ourselves. Nothing is published without your say-so.
What to include so we can help faster
- The email address on your account — this is the big one. Access passes attach to your account, and if you paid with a different address than you signed up with, that mismatch is usually the whole problem.
- What you were trying to do, and what happened instead.
- A screenshot, if something looked wrong on screen.
- Which browser or device you were using.
Common questions
I paid but don't have access. Check that you're signed in with the same email you used to create your account. If it still isn't showing, email us with your account address and we'll sort it out directly — we can see the purchase on our side.
Billing and refunds. We're the seller of your access pass, so refund questions come to us directly rather than to a third party. The refund policy is in our Terms of Service. If you think you've been charged in error or charged twice, tell us — we'll fix it.
Deleting your account. You can do that yourself at any time on the account deletion page.
Something in a question looks clinically wrong. Please tell us, and include the question. This material is written by a credentialed ECC veterinary technician and reviewed by credentialed veterinary professionals, and corrections from the people using it are genuinely welcome.
Postal address
VTS(ECC) Exam Prep, operated by Ari Kleine
PO Box 47615, Los Angeles, CA 90047